Policies & Client Agreement
At Aniekanvas Aesthetics, we are committed to providing a professional, safe, comfortable, and elevated experience for every client.
Please read our policies carefully before booking. By booking an appointment, submitting a deposit or payment, or receiving a service, you acknowledge that you have read, understood, and agreed to the policies below.
These policies apply to all services, including Ombre Brows, Dark Lip Neutralization, Laser Hair Removal, Inkless Scar & Stretch Mark Revision, Cold Plasma, packages, promotions, and other services offered by Aniekanvas Aesthetics.
1. APPOINTMENT BOOKING
All appointments must be booked through our official booking system or directly through Aniekanvas Aesthetics.
When booking, you are responsible for providing accurate:
Full name
Phone number
Email address
Treatment information
Medical and/or skincare information requested during intake
Please carefully review your appointment date, time, location, and service before confirming your booking.
Your appointment is not considered confirmed until the required booking payment has been received.
2. BOOKING FEES & DEPOSITS
A booking fee or deposit may be required to secure your appointment.
The amount required will be displayed at the time of booking or communicated before your appointment.
Unless otherwise stated:
Booking fees/deposits are applied toward the cost of your service.
Booking fees/deposits are non-refundable .
Your appointment is not held indefinitely while awaiting payment.
Failure to submit the required payment may result in your appointment being released.
By submitting your booking payment, you agree to our cancellation and rescheduling policies.
3. PAYMENT METHODS
We accept the payment methods displayed through our booking and payment system.
Accepted payment methods may include:
Credit card
Debit
E-transfer, where available
Approved financing/payment-plan providers such as Klarna, Affirm and Afterpay.
Other payment methods specifically offered by Aniekanvas Aesthetics
Payment options may vary by service.
All outstanding balances are due at the time of service unless an approved payment arrangement has been established in advance.
4. PAYMENT PLANS & FINANCING
Where available, payment plans or financing options may be offered through third-party providers.
Approval, eligibility, interest, fees, payment schedules, and financing terms are determined by the applicable provider.
Aniekanvas Aesthetics does not control third-party financing decisions or terms.
A payment plan does not change our cancellation, rescheduling, or refund policies.
5. PRICING
All prices listed on our website and booking platform are subject to change without notice.
The price applicable to your appointment is the price confirmed at the time of booking, unless otherwise communicated.
Prices may vary based on:
Treatment area
Treatment type
Number of sessions
Package selection
Promotional pricing
Additional services
Individual treatment requirements
Applicable taxes are added where required.
6. PROMOTIONAL PRICING
Promotional offers are available only during the stated promotional period and subject to the terms communicated with the promotion.
Unless otherwise stated:
Promotions cannot be combined with other offers.
Promotional pricing cannot be applied retroactively.
Promotional services must be booked according to the promotion's terms.
Promotional pricing is not transferable.
Promotional pricing cannot be exchanged for cash.
Promotional services may have specific expiry dates.
Aniekanvas Aesthetics reserves the right to end or modify promotions as permitted by applicable law.
7. CANCELLATIONS
We understand that plans can change. However, appointments are reserved specifically for each client.
We require at least 48 hours' notice for cancellations or appointment changes.
Cancellations made within the required notice period may be eligible to have the booking fee transferred to a future appointment, subject to our rescheduling policy.
Cancellations made with less than the required notice may result in the loss of your booking fee/deposit and 50% of the total service fee.
Repeated late cancellations may require full prepayment before future appointments can be booked.
8. RESCHEDULING
If you need to change your appointment, please contact us as soon as possible.
Appointments may be rescheduled with the required notice, subject to availability.
Please note:
Rescheduling is not guaranteed.
Your original appointment time is released once your appointment is changed.
A new appointment must be selected from available times.
2 Repeated rescheduling may require a new booking fee .
Last-minute rescheduling may result in the loss of your booking fee.
We recommend booking only when you are reasonably certain you can attend.
9. NO-SHOW POLICY
A no-show is defined as failing to attend your appointment without providing the required notice.
No-shows may result in:
Loss of the booking d deposit and 50% of the service fee.
Loss of any promotional booking benefit.
Requirement for full payment before another appointment can be scheduled.
Cancellation of future appointments in cases of repeated no-shows.
Repeated no-shows may result in refusal of future bookings.
10. LATE ARRIVALS
Please arrive on time for your appointment.
Your appointment time is reserved specifically for you, and arriving late may reduce the amount of time available for your service.
If you are less than 15 minutes late:
We may be able to continue with your appointment depending on the service and schedule.
If you are significantly late:
Your appointment may need to be shortened, modified, or cancelled.
If your appointment cannot be completed because of your late arrival, it may be treated as a late cancellation and your booking fee may be forfeited.
Please do not arrive excessively early without prior arrangement, as we may not be able to accommodate early arrivals.
11. SAME-DAY APPOINTMENT CHANGES
Same-day changes are considered on a case-by-case basis.
If we are able to accommodate a same-day change, an additional booking fee may apply.
Same-day changes are not guaranteed.
12. EMERGENCIES & EXCEPTIONS
We understand that genuine emergencies happen.
Emergency situations will be reviewed individually and at the discretion of Aniekanvas Aesthetics.
Examples may include:
Unexpected medical emergencies
Serious family emergencies
Significant transportation emergencies
Other circumstances outside your reasonable control
Documentation may be requested when appropriate.
An emergency exception is not guaranteed and does not automatically override the cancellation policy.
13. REFUND POLICY
Because our services involve time, preparation, professional expertise, consumable products, and individualized treatment planning, services are non-refundable once performed.
We do not provide refunds because a client:
Changes their mind after treatment.
Does not like the result immediately after treatment.
Expected a different result.
Experiences a normal stage of the healing process.
Decides they no longer want the treatment.
Does not complete the recommended treatment plan within the time frame.
Results vary from person to person and cannot be guaranteed.
14. PRODUCT & AFTERCARE PURCHASES
Aftercare products, retail products, and other items purchased from Aniekanvas Aesthetics may be final sale unless otherwise stated.
Opened or used products cannot be returned for hygiene and safety reasons.
If you believe you received a defective or incorrect product, please contact us promptly.
15. PACKAGES
Packages provide clients with access to multiple treatments at a package price.
Unless otherwise stated:
Package sessions must be used by the original purchaser.
Packages are non-transferable.
Packages sessions must be completed within the 12 months period.
Packages are not redeemable for cash.
Package pricing cannot be retroactively applied to previously completed appointments.
Package sessions must be used within the applicable package validity period.
Missed appointments may result in the loss of a session or booking fee, depending on the circumstances and package terms.
Specific package terms may vary and will be communicated at the time of purchase.
16. LASER HAIR REMOVAL PACKAGES
Laser hair removal is a progressive treatment.
Purchasing a package does not guarantee a specific percentage of hair reduction or a specific number of treatments required to achieve an individual's desired outcome.
Results vary based on factors including:
Hair colour
Hair thickness
Skin tone
Treatment area
Hair-growth cycle
Hormonal factors
Individual response
Treatment consistency
Clients must follow recommended treatment intervals and pre-care/aftercare instructions.
17. RESULTS & EXPECTATIONS
Individual results are not guaranteed.
This applies to:
Inkless Scar & Stretch Mark Revision
Other aesthetic services
Results can vary because every person's skin, healing response, pigmentation, hair growth, lifestyle, and treatment history are different.
Before treatment, your practitioner will discuss realistic expectations and whether the service is appropriate for you.
18. OMBRE BROWS
Ombre Brows are a semi-permanent cosmetic procedure.
Immediately after treatment, brows may appear darker, bolder, warmer, or more defined than the healed result.
Healing can include temporary:
Darkening
Flaking
Peeling
Itching
Dryness
Temporary colour changes
A perfecting session may be recommended once the brows have fully healed.
The need for a perfecting session does not mean the original service was unsuccessful.
19. DARK LIP NEUTRALIZATION
Dark Lip Neutralization is a progressive corrective pigmentation process.
The goal is to gradually neutralize unwanted undertones and create a more balanced appearance.
Results may require multiple sessions.
Temporary colour changes, darkening, swelling, dryness, peeling, or uneven-looking colour may occur during healing.
The final healed colour cannot be guaranteed and will depend on the client's natural pigmentation and individual response.
Clients with a history of cold sores must disclose this before treatment.
20. INKLESS SCAR & STRETCH MARK REVISION
Inkless Scar & Stretch Mark Revision is intended to improve the appearance of selected scars and stretch marks.
It does not guarantee complete removal.
Results develop gradually through the skin's healing and remodeling process.
Multiple treatments may be recommended depending on the age, depth, texture, colour, and characteristics of the treated area.
21. LASER HAIR REMOVAL
Laser hair removal is intended to provide long-term reduction in hair growth , not guaranteed permanent removal of every hair.
Multiple sessions are generally required because hair grows in different cycles.
Clients must avoid waxing, tweezing, threading, or other root-removal methods between treatments unless otherwise instructed.
22. COLD PLASMA
Cold Plasma treatments are customized according to the client's skin and treatment goals.
Temporary redness, warmth, sensitivity, dryness, or other temporary skin responses may occur.
Results vary and may require a series of treatments.
No specific result can be guaranteed.
23. CONSULTATIONS
A consultation may be required before certain treatments or may be incorporated into your appointment.
During your consultation, we may assess:
Skin condition
Treatment history
Medical information relevant to the service
Current skincare
Medications relevant to treatment
Treatment goals
Contraindications
Realistic expectations
We reserve the right to decline or postpone a treatment when we determine that proceeding may not be appropriate or safe.
24. HEALTH & MEDICAL DISCLOSURE
Clients are responsible for providing complete and accurate information relevant to their treatment.
Please disclose:
Relevant medical conditions
Allergies
Current medications
Prescription skincare
Recent procedures
Pregnancy or breastfeeding status where relevant to the service
History of cold sores for lip procedures
Recent tanning or sun exposure
Previous adverse reactions to aesthetic treatments
Any other information requested during your consultation or intake
Failure to disclose relevant information may affect your eligibility for treatment and your results.
Never discontinue prescribed medication solely for the purpose of receiving an aesthetic treatment without speaking with your healthcare provider.
25. RIGHT TO REFUSE OR POSTPONE SERVICE
Aniekanvas Aesthetics reserves the right to refuse, modify, or postpone treatment when:
A client is not an appropriate candidate.
The treatment area is compromised.
Contraindications are present.
Required information has not been disclosed.
The client is under the influence of alcohol or recreational drugs.
Continuing the treatment may create an unreasonable safety concern.
The client behaves in a threatening, abusive, discriminatory, or inappropriate manner.
In these circumstances, the appropriate outcome will be determined based on the circumstances and applicable policies.
26. CLIENT CONDUCT
We are committed to maintaining a respectful and professional environment.
We expect clients and staff to communicate respectfully.
Harassment, threats, discrimination, intimidation, abusive language, or inappropriate behaviour will not be tolerated.
Aniekanvas Aesthetics reserves the right to end an appointment or decline future services when necessary.
27. CHILDREN & GUESTS
Please attend your appointment alone whenever possible.
Because of treatment safety, space limitations, and the need for focused attention during services, children under age of 13 years are not permitted and additional guests may not be permitted unless previously approved.
If you require an accommodation, please contact us before your appointment.
28. PHOTOS & CLIENT RESULTS
With your permission, photographs may be taken before, during, or after treatment for:
Treatment documentation
Progress tracking
Education
Marketing
Social media
Marketing or social media use will only occur with appropriate client consent.
You may request that your images not be used for promotional purposes.
29. BEFORE & AFTER PHOTOS
Before-and-after photographs may be used to document your individual progress.
Please understand that photographs can look different depending on:
Lighting
Camera settings
Angle
Skin condition
Healing stage
Makeup
Time between photographs
Before-and-after images are examples of individual results and should not be interpreted as a guarantee of your own results.
30. GIFT CARDS
Gift cards, where offered:
Are not redeemable for cash except where required by applicable law.
Are not refundable once purchased.
May not be combined with certain promotions unless stated.
Must be presented or identified at the time of redemption.
Additional gift-card terms may apply.
31. E-TRANSFERS & UNPAID BALANCES
Where e-transfer is accepted, payment must be received and confirmed before an appointment is considered fully secured.
Outstanding balances must be paid before leaving the appointment unless an approved arrangement has been made.
Taxes will apply to E-transfer Payments.
Repeated unpaid balances may result in future bookings being declined.
32. CHARGEBACKS & PAYMENT DISPUTES
If you have a concern about a charge, please contact Aniekanvas Aesthetics directly so we can review the matter with you.
Submitting a chargeback for a valid, authorized transaction without first attempting to resolve the issue directly may result in the suspension or cancellation of future bookings, subject to applicable law.
33. CLIENT RESPONSIBILITY
Clients are responsible for:
Reading all pre-care and aftercare instructions.
Following treatment-specific instructions.
Disclosing relevant health and skincare information.
Arriving on time.
Attending scheduled appointments.
Completing required forms before treatment.
Following recommended treatment intervals.
Asking questions when they are unsure about instructions.
If you are unsure about anything before or after your appointment, please contact us.
34. POLICY UPDATES
Aniekanvas Aesthetics reserves the right to update these policies when necessary.
Updated policies will apply to future bookings and transactions after they are published.
We recommend reviewing our policies before each new treatment or booking.
35. AGREEMENT
By booking an appointment with Aniekanvas Aesthetics, you acknowledge that:
You have read and understood these policies.
You agree to comply with the booking, payment, cancellation, and rescheduling policies.
You understand that aesthetic treatment results vary from person to person.
You understand that results cannot be guaranteed.
You agree to follow all applicable pre-care and aftercare instructions.
You agree to provide accurate information relevant to your treatment.
You understand that Aniekanvas Aesthetics may postpone or decline treatment when necessary for safety or professional reasons.
Thank you for respecting our time, policies, and commitment to providing every client with a professional experience.
Brows • PMU • Laser • Skin Revision
Luxury treatments. Intentional results. Professional care.